Should you receive the below error codes/reasons, please proceed with the steps outlined:
| Error Codes | Current Message | Actions |
|---|---|---|
| Error: No files selected! | Sorry, no file has been selected. Please try again. | No file has been found, please select an invoice to upload |
| Upload Error: Something went wrong! | Sorry, please upload the invoice again. | Please check the format and quality of the scanned invoice and upload again |
| Invoice Scan Error: Something went wrong! | The invoice was not clear enough. Please upload or scan a better version. | Please check the format and quality of the uploaded invoice and upload again |
| Error: Business name on the invoice does not match your WHPH profile | Sorry, please check the Business Name on the invoice. | The business name on the invoice does not match your registered business name on your WHPH profile. |
| This invoice has already been uploaded. | Sorry, the invoice has already been uploaded. | This is a duplicate invoice. Points have already been claimed on this invoice. |
| Attachment Error: Something went wrong! | Sorry, no file has been selected. Please try again. | Please check the format and quality of the scanned invoice and upload again |
| Invoice Uploaded Successfully! | Invoice XXXX has been uploaded successfully. We have added 000 points to your account | Congratulations! Your invoice has been uploaded successfully and points will be added to your account |