Category: Hager App questions

All invoices can be found under the Invoices tab in the Burger Menu of the new App, or in the Invoices tab of your Profile on the Website.

Here are some elements you can check before contacting us:

• Check the quality of the scanned invoice.
• Check the format of the uploaded invoice. (ie. JPG, PDF, PNG)
• Check your Wholesaler/Branch is participating in the promotion. (Click here to see list of Participating Wholesaler/Branches)
• Ensure that you have purchased items from the participating product range, and they are correctly outlined on the invoice. (Click here to see list of Participating Products)
• Double check that the account you are using in the App is the same as the one you are logging into on the Website. Your username is your email address.

Should you receive the below error codes/reasons, please proceed with the steps outlined:

Error Codes	Current Message	Actions
Error: No files selected!	Sorry, no file has been selected. Please try again.	No file has been found, please select an invoice to upload
Upload Error: Something went wrong!	Sorry, please upload the invoice again.	Please check the format and quality of the scanned invoice and upload again
Invoice Scan Error: Something went wrong!	The invoice was not clear enough. Please upload or scan a better version.	Please check the format and quality of the uploaded invoice and upload again
Error: Business name on the invoice does not match your WHPH profile	Sorry, please check the Business Name on the invoice.	The business name on the invoice does not match your registered business name on your WHPH profile.
This invoice has already been uploaded.	Sorry, the invoice has already been uploaded.	This is a duplicate invoice. Points have already been claimed on this invoice.
Attachment Error: Something went wrong!	Sorry, no file has been selected. Please try again.	Please check the format and quality of the scanned invoice and upload again
Invoice Uploaded Successfully!	Invoice XXXX has been uploaded successfully. We have added 000 points to your account	Congratulations! Your invoice has been uploaded successfully and points will be added to your account

The App and Website accept PDF, JPEG, PNG.

Uploading of your invoices can be done via the App or the Website

If using the app, simply log in, click on “Scan Invoice” button.
Confirm the Wholesaler/Branch you have purchased from.
Hold your phone above the invoice and hit the “circle” capture button.

The App allows you to scan using the camera or upload the invoice by selecting the correct file in your Files.

If uploading via the website, simply log in to your WHPH account at whph.com.au and click on the “Upload Invoice” from the main menu. Confirm the Wholesaler/Branch you have purchased from.
Click on ‘Choose File’ and select your invoice from your files.
Simply click on ‘Upload Invoice’.

Simply scan the QR code below or search the Apple App Store (IOS Phones) or Google Play (Android Phones).
https://qrco.de/beSLbW